Published on 01/08/2018
Your electricity or gas meter records your energy usage. It allows your supplier to accurately calculate your bill. Without meter readings, a supplier will estimate the amount of energy you consume by using industry data and information such as the size of your home. This could lead to bills that are too high or low.
Every month, we contact customers to ask them for their meter readings, which can be submitted by logging into our online portal - My HUB.
A single rate digital meter is the most common type found in residential buildings. Do not include any numbers after the decimal point, or any which are separated like in the picture above. A digital meter will have an electronic display. The first five numbers will be displayed in black or white. This will be followed by one or two numbers displayed in red. To take your reading: Record the first five numbers Do not include the final digit
A two-rate meter displays two numbers. Your supplier will require both numbers to provide your accurate bill. The top number will typically be labelled as either ‘night’ or ‘low’ and it shows how many units you have used at the lower rate. The bottom number will typically be labelled as either ‘day’ or ‘normal’ and shows how many peak rate units you have used. To take your reading: Take the reading from top to bottom Read the numbers from left to right Do not include any red numbers Some two rate meters only have one digital display. You will need to press a button to make it cycle between rates.
A dial meter typically displays five dials. To take a reading: Read the dials from left to right If the pointer is between the two numbers, always use the lower number If the pointer is directly over a number, write down that one If the pointer falls between 9 and 0, write down 9 and reduce the reading you took for the previous dial by one. For example, if you originally recorded 4, reduce it to 3 Only read the first five dials If your meter contains any red dials, these can be ignored. For example, the reading for the dials above would be 44839
A digital metric gas meter will have an electronic display with five numbers. This will be followed by more numbers after a decimal point. To take your reading: Record the first five numbers, reading from left to right Do not submit any numbers after the decimal point
A digital imperial meter will display four numbers in black, followed by two in red. To take your reading. Record the first four numbers from left to right Do not record any numbers in red
Read the dials from left to right If the pointer is between two numbers, always take the lower number If the pointer falls between 9 and 0, write down 9 Ignore red dials, ones marked '100 per rev' and the largest dial For example, the reading for the dials above would be 44849.