Billing Analyst

As part of our Operations team, you will contribute to the successful delivery of our daily and monthly billing of both our domestic and commercial customers.

LOCATION – Preston

TYPE – Full time, Permanent

SALARY – up to £24000

REPORTING TO – Operations Manager

ROLE

As part of our Operations team, you will contribute to the successful delivery of our daily and monthly billing of both our domestic and commercial customers.

The operations team plays a central role in the business in managing the end to end customer journey from registration right through to loss. Billing is an essential part of this journey. We are looking for a billing analyst who will focus on billing our performance. As part of this team, you may be called upon to support with the wider team for time to time.

This role is focused on using our systems and processes to resolve exceptions. You will be able to follow several different processes and use different systems to ensure we are resolving any billing issues efficiently, raising tickets to other areas where required. Knowledge of Registrations, Read Disputes, Potential ETs as well as a strong working knowledge of Junifer would be advantageous.

In addition to resolving failed, draft, and dirty bills you will provide support to our finance team in validating invoices in to Gulf Gas and Power UK from 3rd parties such as MOP, DC, MAMs and DNOs to ensure payment can be authorised.

Providing portfolio reporting to some external TPIs on aspects of billing and read performance.

RESPONSIBILITIES

Resolving billing issues on specific customer accounts within agreed service level agreements

Support maintenance & smooth running of Billing Systems.

Working through System exceptions to resolve billing queries.

Working alongside wider operations team to resolve complex billing queries i.e. Metering/Industry/Data Exceptions.

Liaise with External agents to resolve complex Industry/Billing exceptions.

Producing billing statistics to report to Line manager for distribution to executive team

Coordination of Billing tasks to ensure weekly/monthly targets are met.

To be able to build effective inter-departmental working relationships.

Be flexible and a strong team player, as the role will develop over time.

Highlighting process improvements and supporting team to drive change.

ESSENTIAL

Knowledge of the UK Gas and Electricity Industry

Experience in dealing with MAP, MOP/DC/DA and DNO

Strong Excel skills with the ability to produce accurate reporting

Ability to work under pressure and manage multiple deadlines.

Understanding of Gas and Electricity Dataflows

Strong analytical skills with immaculate attention to detail

DESIRABLE

Knowledge of Junifer billing platform

Experience with ESG (Utiligroup) retail suite software

Knowledge of UK SMART Meter implementation program and processes

Job Types: Full-time, Permanent

Salary: Up to £24,000.00 per year

COVID-19 considerations:

Social distancing guidelines in place

Sanitisation, disinfection or cleaning procedures in place