We believe in treating our customers fairly, which is why we want to let you know what information we’ll need to avoid creating any unwanted complications with processing a property move.

Below you will find exactly what details we need to process any change on our records. This is to ensure you are only charged for the period you are responsible for a property.

If you are moving into or out of a property we supply, or if you are a landlord who is responsible for a property where a move is taking place, we will need you to complete our Change of Tenancy Form to enable us to begin the Change of Tenancy process.

Download our Change of Tenancy Form here.

What Information does HUB energy need?

In order to protect customers and help us to process a change of tenancy as efficiently as possible, we need certain information.  Below, you can find a list of the items we may require to enable us verify any change of occupancy.

We may ask you for one, or a combination of, the following:

  • Copy of the new lease agreement for the property
  • Copy of the Business Rates for the property
  • Copy of the Public Liability Insurance for the property
  • Copy of your Identification (Passport or Driving License)
  • Meter reading(s) from the Change of Tenancy Date
  • Contact details including contact number for the Landlord of the property
  • Contact details including contact number for the outgoing or incoming tenant

Further to the above information, HUB energy may also attempt to verify Change of Tenancy claims by making outbound calls to the business landline, and/or with the landlord of the premises. HUB energy makes the outbound calls for additional due diligence in order to safeguard customers from potentially fraudulent requests.

How do I send the above information to HUB energy?

We ask that you send the above information to HUB energy as soon as possible, so that we can process any changes efficiently.

You can provide your change of tenancy information to HUB energy by the following methods:

By phone: 0800 830 3675

By email: [email protected]

By post: HUB energy, 3B Edward VII Quay, Navigation Way, Preston, PR2 2YF

Please be aware, if we do not receive the requested information within 14 days, we will suspend any further action until we hear back from you.

If you have any further queries, or if you are experiencing any difficulties in providing the above information, please do not hesitate to contact our Customer Services Department on 0800 830 3675 and we will be happy to assist you.

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