If there is credit on your account and you have provided up to date meter readings, you can contact us to arrange a refund of the full credit amount. We may ask for photographs of your electricity and / or gas meters to substantiate your readings. Your refund will then be paid into the same account you use to pay for your energy. Refunds can take up to 14 days to process from the date we receive your refund request.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.