We send you a meter reading reminder by email each month to enable you to submit actual meter readings on My HUB; if you don't provide us with one, we'll estimate the amount of energy we think you'll have used in the month. This will be based on a number of factors, including your past energy usage.
To avoid estimated bills, it's really important that you provide us with regular meter readings.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.