You don’t need to contact us to request a refund if you choose to leave HUB energy. If you leave us, you’ll receive a final bill once your final meter readings have been agreed between us and your new supplier. Any credit on your account will be refunded within 14 days of your final bill providing we hold Direct Debit details.
If we have not held Direct Debit details for your account, you will need to complete a webform to request a refund.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.