If you decide you'd like to move to another energy supplier, there's a few things to bear in mind:
- If you’re still in your contract term, it’s likely you’ll have to pay a termination fee. This will be detailed in your Terms and Conditions.
- If you want to leave outside of your contract term, we’ll need you to give us 30 days’ written notice, even if you’ve past the end of your contract.
Make sure you speak to us to see if we can give you a better deal for your energy – we’d love it if you stayed!
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.