Who completes a meter move will depend on the work required. As your energy supplier, we can arrange for an engineer to move your meter up to 1 metre on the same face of the same wall.
For us to consider your meter move, please send a photo of where your meter is located and where you would like the meter to be moved to, along with your account details to [email protected]
If your meter is to be moved further than this, onto a different wall or a different face of the wall (ie. Inside to outside) you will need to contact the DNO or gas network.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.