In short, yes. Our metering partner, SMS plc has put in place a number of safety measures to protect our customers and their engineers.
Before attending your property, we will require a photograph of the area where the meter is located so we can consider the ventilation of the space.
If you have an existing appointment but get notified that you must self-isolate, please contact us as soon as possible to rearrange your appointment.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.