If you're experiencing financial difficulties as a direct or indirect result of the Coronavirus, we'll do everything we can to support you.
Please get in touch with us using either our webform or webchat services and we'll assess your position and do all we can to find the best possible outcome.
Before getting in touch, please make sure you have provided up-to-date meter readings, which could affect the amount you need to pay. The easiest way to do this is by logging into your My HUB account.
It's really important that you do not cancel your Direct Debit, if you have one in place, without speaking to us first. Doing this could mean you are moved to a different tariff which allows non-Direct Debit payment methods, which could cost you more.
On Wednesday 11 March, the Chancellor announced a ‘Coronavirus Business Interruption Loan Scheme’, which can support businesses who find themselves struggling financially as a result of Coronavirus. You can find more information on the scheme here.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.