How can we support you today?

When will you take my first payment?

Your first Direct Debit payment will be taken five days before your account switches to HUB energy.

How has my Direct Debit been calculated?

When you first apply to join HUB energy, we'll ask for information on how much energy you use. Once

How have you estimated my bill?

We send you a meter reading reminder by email each month to enable you to submit actual meter

Why have my energy prices increased?

If you're on a fixed term tariff, your prices will not change throughout your term. If you think

How do I set up my direct debit?

If you pay your bills by Direct Debit, this will be set up automatically when you join us. If you

When will you take my Direct Debit payments?

Home energy customers that agree a fixed term tariff will pay by a fixed monthly Direct

How can I make online payments?

You can pay online either through your My HUB account, or by making a payment into our account

Can I pay by cheque?

If paying by cheque, please make all cheques payable to HUB energy and send to:HUB energy3B Edward

What happens if I can't afford to pay my energy bill?

If you are struggling to make your monthly energy bill payments, or are worried about debt on your

My account is in credit. Can I have a refund?

Before you request a refund, it is important that you consider how this may affect your future

Why is my statement amount higher than expected?

There are a few reasons why your invoice may be higher than you expected. These include:Your

How can I set up or change my Direct Debit?

If you pay your bills by Direct Debit, this will be set up automatically when you join us. If you

What are your bank details for making a payment?

You can make a payment into our account using your bank's online banking facilities using the