How can we support you today?

How can I set up or change my Direct Debit?

If you pay your bills by Direct Debit, this will be set up automatically when you join us. If you cancel your Direct Debit or need to change it to a new account, please download and complete the Direct Debit mandate below and return this to us at our postal address. Please ensure you include your HUB energy account number and supply address on the form.

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Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
    Closed
  • Sunday
    Closed

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.