When you first apply to join HUB energy, we'll ask for information on how much energy you use. Once we know how much energy you're likely to use, we work out the cost of this energy and split it into 12 monthly payments.
The amount of energy you use each month will change based on what time of year it is; in the Summer months you'll use less energy than in the Winter months. Because of this, you may build up credit on your account in the Summer and debt on your account in the Winter. Over the course of the year, however, your account should balance.
At least once each year, we'll review your account to make sure your Direct Debit payments are adequate for the amount of energy you are using. If we see you are paying too much or too little, we'll adjust your Direct Debit accordingly. Any adjustments to your Direct Debit will be notified to you by email in line with the Direct Debit guarantee.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.