How can we support you today?

Why have my energy prices increased?

If you're on a fixed term tariff, your prices will not change throughout your term. If you think your prices have changed, it could be for a couple of reasons:

  • You might have come to the end of your fixed term and are now on a default tariff which may be more expensive than the tariff you were previously on. If this has happened, you can sign up to a new fixed term tariff through My HUB.
  • At least once each year, we'll review your account to make sure your Direct Debit payments are adequate for the amount of energy you are using. If we see you are paying too much or too little, we'll adjust your Direct Debit accordingly. We'll always let you know before any changes are made to your payments. This doesn’t affect your unit rate or standing charge.
  • If you cancel your Direct Debit, you will be charged at non-Direct Debit rates which may be higher than the tariff you were previously on. Find out how to reinstate your Direct Debit here.
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Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
  • Sunday

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.