How can we support you today?

What happens if I can't afford to pay my energy bill?

If you are struggling to make your monthly energy bill payments, or are worried about debt on your energy account, please contact our team as soon as possible; we’re here to help you.

Our friendly advisers will talk you through your options based on your circumstances. We can then work out a payment plan together that will help you keep any debt as low as possible.

Want some independent advice?

There are various places where you can get independent help and advice on debt:

StepChange Debt Charity 

Telephone: 0800 138 1111

Citizens Advice 

Telephone: 03454 04 05 06

Textphone: 18001 03454 04 05 05

National Debtline 

Telephone: 0808 808 4000

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Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
  • Sunday

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.