Home energy customers that agree a fixed term tariff will pay by a fixed monthly Direct Debit. The date your payment is collected is dependent on when your supply transferred to HUB energy. The details of your monthly payments will be included in your welcome letter.
From time to time, we will review the amount of your Direct Debit and ensure it is appropriate based on your energy usage.
If you have moved into a property and not entered into a fixed term agreement, your Direct Debit will be collected 10 days after a bill is issued.
Similarly, if you receive a final bill from us, your payment will be collected 10 working days after the bill was issued.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.