How long will my switch take?
In most cases, your switch will be completed in three weeks, this includes your 14-day cooling off
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I'm joining HUB energy. Do I need to speak to my current supplier?
You will need to give your current supplier your final meter readings. Other than that, we will
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When will you take my first payment?
Your first Direct Debit payment will be taken five days before your account switches to HUB energy.
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How do I leave HUB energy?
If you decide you'd like to move to another energy supplier, there's a few things to bear in
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When do you need my first meter reading?
We'll send you an email when your first meter readings are due. You can provide your meter
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How do I know when my switch is complete?
When your switch is completed, you'll receive an email from us to confirm that we're now supplying
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How do I become a HUB energy customer?
Click here to sign up online. If you decide you'd like to sign up, we'll complete your switch in
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How do I request a refund if I’m leaving HUB energy
You don’t need to contact us to request a refund if you choose to leave HUB energy. If you leave
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I've left HUB energy. When will I receive my final bill?
Your final bill can take up to 5 weeks to generate as we have to validate your readings with your
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Why can't you validate my bank details?
When you sign up to join HUB energy, we perform a number of checks on the information you provide
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I can't sign up online, what's gone wrong?
If you're experiencing issues when trying to join us online, it could be for one of the following
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My switch to you has been objected to. What does this mean?
Sometimes, when you try to move to a new energy supplier, your current supplier might object to
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What are your current tariffs?
All our home energy tariffs are available through our website.If you are a new customer, simply
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