How can we support you today?

How long will my switch take?

In most cases, your switch will be completed in three weeks, this includes your 14-day cooling off

I'm joining HUB energy. Do I need to speak to my current supplier?

You will need to give your current supplier your final meter readings. Other than that, we will

When will you take my first payment?

Your first Direct Debit payment will be taken five days before your account switches to HUB energy.

How do I leave HUB energy?

If you decide you'd like to move to another energy supplier, there's a few things to bear in

When do you need my first meter reading?

We'll send you an email when your first meter readings are due. You can provide your meter

How do I know when my switch is complete?

When your switch is completed, you'll receive an email from us to confirm that we're now supplying

How do I become a HUB energy customer?

Click here to sign up online. If you decide you'd like to sign up, we'll complete your switch in

How do I request a refund if I’m leaving HUB energy

You don’t need to contact us to request a refund if you choose to leave HUB energy. If you leave

I've left HUB energy. When will I receive my final bill?

Your final bill can take up to 5 weeks to generate as we have to validate your readings with your

Why can't you validate my bank details?

When you sign up to join HUB energy, we perform a number of checks on the information you provide

I can't sign up online, what's gone wrong?

If you're experiencing issues when trying to join us online, it could be for one of the following

My switch to you has been objected to. What does this mean?

Sometimes, when you try to move to a new energy supplier, your current supplier might object to