When you sign up to join HUB energy, we perform a number of checks on the information you provide to us, including your address and your bank details.
We check bank details for two reasons; first to make sure that you've entered the correct information and secondly to make sure that we're able to link you to the account details you supply. This is done to prevent fraud.
We match the data you supply to us with a national database containing data supplied by all UK banks. In some cases, although the information you've supplied to us is correct, we're unable to find your information because it's out of date (you may have recently moved home, for example) or because your bank hasn't updated the database.
Unfortunately, in these cases, we're not able to proceed with your application until your bank has made the necessary updates to the information held against your record.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.