All our tariffs are ‘online’ meaning that you can manage your account at any time – day or night – through My HUB. Once you have received your renewal communication you will be able to view available tariffs and sign up to the one you have chosen. You will automatically receive an email with the details of your new tariff once you have signed up.
If you want to change your tariff before your fixed term agreement is due to end you will be required to pay an exit fee of £30 per supply. You will need to get in touch so that one of our Service Advisors can support with your query.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.