A faulty meter is rare but you should still keep an eye on your meter to make sure it is working properly.
It is important that we share with you that an increase in your monthly bills does not mean that your meter is faulty. New appliances or changes in the use of energy at the property may cause your bills to alter.
To allow us to investigate your meter fault, you should send a photograph of the meter display and serial number to [email protected]. If the fault is an emergency due to an unsafe supply or you are off supply, you should call our Service Team during opening hours to make them away.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.