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How do I obtain a reading from my smart meter?

How you read your meter depends on the type of meter you have.

If you have a single rate electricity meter with a key pad, you will need to press 9 to wake the meter up. The meter will display ‘IMP KWH’ and will then change to your meter reading.

If you have a two rate electricity meter with a key pad, once you have pressed 9 to wake the meter up you will need to press 6 four times to display R1 and five times to display R2.

If your electricity meter has two buttons, sometimes marked as A and B, pressing button A (also known as display select) will cycle through your meter screens. The meter reading will be displayed in kWh.

If your gas meter has a key pad, press 9 to wake the meter up. The meter will display volume and then show the reading.

If your gas meter has two buttons, pressing button A will run through the different screens until the reading is shown in m³.

Your electricity reading will show in kWh and your gas reading will show in m³.

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While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

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