How can we support you today?

Do you install Smart Meters?

Yes! We are currently installing second generation (SMETS2) meters for eligible customers. 

You will be contacted by our metering partner, SMS plc to book your appointment. If you haven’t heard from SMS and would like to arrange an appointment, we require the following information to be sent to us at [email protected]


  • Do you require a smart meter for gas, electricity or both?
  • For electricity, is your supply single or three phase?
  • Is there parking at site?
  • Are there any potential hazards at site to be aware of (e.g dogs)?
  • Where are the meter(s) located? If they are at height, roughly how high?
  • Please confirm your preferred day of the week and a preferred AM or PM time slot. Please note, this is not a confirmation of appointment – your preferred day and time slot will be passed to the relevant team to be accommodated where possible.
  • To ensure the safety of the engineer that visits your property, we require a photograph of the area where your meter is located.

We can only install gas smart meters if your meter is a domestic U6 sized meter. If we only supply gas to your property, there will be additional information we require before we can determine if a smart meter can be installed. Contact our Customer Service Team if you would like to discuss this further.

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Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
    Closed
  • Sunday
    Closed

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.