How can we support you today?

I've moved into a house that HUB energy supply. What should I do?

Welcome to your new home! If the previous occupant told us they were moving out you will have been issued with a letter confirming the rates on our current standard variable tariff. If you have not received this, please email [email protected] with the following information:

  • The date you are moving in
  • Your opening meter readings
  • Your contact number and email address

Once we create you an account, you will be able to sign up to our current fixed term tariff through My HUB or switch your supply to an alternative supplier.

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Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
  • Sunday

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.