The production of gas which we use in our homes and businesses creates a lot of CO2. To address this, we off-set the CO2 created by the production of the gas we supply by funding projects which are set up to reduce CO2 emissions in other areas, such as the construction of wind turbines and solar plants or by supporting projects in developing countries such as access to clean water and efficient cooking facilities.
You can find out more about our carbon off-setting projects here.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.