How can we support you today?

There has been a power cut. What should I do?

If your property has no electricity there’s a couple of things you should check:

  • If neighbouring properties have also experienced a power cut, you should ring 105. 105 is the nationwide number that will put you through to your local Distribution Network Operator (DNO). The DNO is responsible for the cables, wires and substations that carry electricity to your property.
  • If neighbouring businesses are not affected, there could be a fault internally and you will need to call a qualified electrician.
  • If you think it is because of a problem with your meter, you should call our Customer Service Team during opening hours to speak to one of our Team.
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Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
  • Sunday

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.