How can we support you today?

I'm struggling to pay my energy bill. Can you help?

If you're experiencing financial difficulties as a direct or indirect result of the Coronavirus, we'll do everything we can to support you.

Please get in touch with us using either our webform or webchat services and we'll assess your position to find an outcome which works for you.

Before getting in touch, please make sure you have provided up-to-date meter readings, which could affect the amount you need to pay. The easiest way to do this is by logging into your My HUB account.

We understand that Coronavirus may impact your financial situation. The government has shared advice how to claim benefit during the pandemic.

Alternatively, there are a number of organisations who can help:

Citizens Advice will give you free, independent advice on your bills and payments. Contact them on 03454 040506, or visit

The National Debtline gives independent advice on any debts – call them on 0800 808 4000, or visit

StepChange are a leading charity that will help if you're struggling with bills. Call them on 0800 138 1111, or visit

Did you find what you were looking for?

Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
  • Sunday

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.