Our Service Team are working hard to support our customers at this time. We are experiencing higher than typical call volumes and we appreciate your patience with this. We also urge you to only contact us by telephone in the event of an emergency. This is so we can keep our lines clear for urgent issues and for our more vulnerable customers.
For all non-urgent enquiries, please use our FAQ pages – you will often be able to find the answer to your question without speaking to one of our Team. If you require further support, you can use our online webform or our online live chat facility. You can also use your online account to provide us with meter readings, make payments or access your invoice. Please note, we typically respond to webform enquiries in 5 working days.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.