What is a SMART choice tariff?
We’re launching our SMART choice tariff to support the SMART revolution. Customers who agree
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What is a SMART meter?
If you’re reading this, it’s likely you’ll have some sort of meter in your home. If it’s
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Am I eligible for a SMART choice tariff?
Our SMART choice tariffs are only available to customers who meet the below
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What are the exit fees?
If you choose to change your tariff or you change supplier prior to your fixed term agreement end
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When will my SMART meter be installed?
Our metering partner, SMS plc is working hard to install smart meters as soon as possible. They
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What will happen at my installation appointment?
A trained installer will call to your home during the set time slot to fit your smart meter (most
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I need to rearrange my smart meter installation appointment. What should I do?
Our metering partner SMS plc will support you with appointment bookings. If you need to speak
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Where can I find the Terms and Conditions for this tariff?
Our Terms and Conditions can be found
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How safe is my data?
Data security is big news right now, so it’s not surprising that some might be concerned about
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How much does a smart meter cost?
A smart meter upgrade is free of charge - this means there is no additional cost to you for having
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How can I renew my fixed rate tariff?
All our tariffs are ‘online’ meaning that you can manage your account at any time – day or
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