How can we support you today?

Am I eligible for a SMART choice tariff?

Our SMART choice tariffs are only available to customers who meet the below criteria.

1.     Be a new customer of HUB energy or an existing customer entering into a fixed term contract with a SMART choice tariff.

2.     Agree to have a smart meter installed

3.     Manage your account online

4.     Comply with the Terms and Conditions of the SMART choice tariff and our General Terms.

If you do not meet or stop meeting these criteria, your account may be changed to an alternative tariff. For more information, please find the Terms and Conditions here.

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Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
  • Sunday

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.