Data security is big news right now, so it’s not surprising that some might be concerned about how Smart meters capture and use their information.
The data a Smart meter captures is protected by law – just like any other information you provide to your energy supplier. This means you can decide when it’s taken, how it’s used, if it’s shared and who it is shared with. For clarity, HUB energy will not share any information captured by your Smart meter with a third party, unless we are legally required to do so.
For security reasons, all data captured by your Smart meter is encrypted and is never stored on the meter itself. No personal information such as your name, address or financial information is captured, stored or transmitted by the meter – just details of the amount of energy you use.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.