How can we support you today?

What is a SMART meter?

If you’re reading this, it’s likely you’ll have some sort of meter in your home. If it’s electricity, gas, two-rate, three-rate, prepay, it doesn’t matter - all these can be replaced by a Smart meter.

If you haven’t got a Smart meter yet, your current meter will be what’s referred to as a ‘dumb’ meter. This means you’ll have to give your supplier monthly meter readings, so they’re able to send you bills based on the amount of energy you use. This is where Smart meters are a bit…well…smarter.

Smart meters are linked to a central database called Smart DCC. This is then linked directly to your supplier, so your Smart meter can tell them exactly how much energy you’re using and when you’re using it. This gives you a couple of important benefits; first, no more digging under the stairs to find your meter reading and second, helping your supplier understand when you are using your energy means that they can begin to create energy tariffs tailored to your home or business.

Most Smart meters will also come with an In-Home Device or IHD. This is a display which will show you, in real time, the energy you’re using and the cost of that energy, allowing you to keep track of how much you spend on the appliances in your property. You may also be able to track this energy use over time and get a better understanding of how best to use it.

Did you find what you were looking for?

Get in touch with us

While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.

This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.

Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.

Prefer to speak to someone on the phone?

0800 830 3670

Home Energy

  • Monday
    9am - 5pm
  • Tuesday
    9am - 5pm
  • Wednesday
    9am - 5pm
  • Thursday
    9am - 5pm
  • Friday
    9am - 3pm
  • Saturday
    Closed
  • Sunday
    Closed

Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.