A trained installer will call to your home during the set time slot to fit your smart meter (most installations take around two hours). Once fitted, the installer will perform safety checks, explain how to use your smart meter and the in-home display that comes with it, as well as answering any questions you might have. And that's it! You will be ready to begin enjoying the benefits of your smart meter by taking greater control of your energy usage.
While we are all affected by issues related to the Coronavirus, we would really appreciate it if customers can use our online services wherever possible before contacting us by phone. So, if you're getting in touch to provide a meter reading, request a bill or make a payment, please do so by logging into you My HUB account.
This is so we are able to support customers who are experiencing emergencies and so we can keep our phone-lines clear for our more vulnerable customers.
Get in touch with us at any time of the day by filling in our contact form. Simply provide us with the details of your question and we’ll get back to you with a response as soon as possible.
Our lines are closed on weekends and Public Holidays. If you want to get in touch when our lines are closed, please use our contact form.