There are occasions where we’ll need to charge fees in addition to your usual energy costs. Our fees are listed below. If you have any questions, please get in touch.
|Testing your meter|
|Meter accuracy test - electricity meter||£126.00|
|Ofgem meter accuracy test - gas meter||Up to £156.00*|
|Moving your meter|
|Change the position of your meter - electricity meter||Please contact us for a quotation|
|Change the position of your meter - gas meter||Please contact us for a quotation|
|Unable to take Direct Debit payment (per occurrence)||Home energy - £7.50, Commercial energy - £20.00|
|Late Payment (per occurrence)||Home energy - £20.00, Commercial energy - £50.00|
|Recovery of debt and disconnections|
|Suspension or permanent disconnection of the supply under warrant (single meter point)||Up to £1,000**|
|Reconnection fees||Up to £200|
|Debt Collection Agency referral fees and subsequent costs incurred whilst pursuing outstanding debt||Up to £500***|
* Cost will vary based on the type of meter, location of your property.
**Costs will vary based on meter type, property type and the location of your property. Costs include the cost to apply for a Warrant and associated court fees, the costs of exercising the Warrant and any costs incurred to isolate a supply.
***Costs may vary based on the level of outstanding debt.
Prices correct as of 27/09/2019 and are subject to change. All prices are inclusive of VAT.