There are occasions where we’ll need to charge fees in addition to your usual energy costs. Our fees are listed below. If you have any questions, please get in touch.
| Testing your meter | |
| Meter accuracy test - electricity meter | £126.00 |
| Ofgem meter accuracy test - gas meter | Up to £156.00* |
| Moving your meter | |
| Change the position of your meter - electricity meter | Please contact us for a quotation |
| Change the position of your meter - gas meter | Please contact us for a quotation |
| Late Payments | |
| Unable to take Direct Debit payment (per occurrence) | Home energy - £7.50, Commercial energy - £20.00 |
| Late Payment (per occurrence) | Home energy - £20.00, Commercial energy - £50.00 |
| Recovery of debt and disconnections | |
| Suspension or permanent disconnection of the supply under warrant (single meter point) | Up to £1,000** |
| Reconnection fees | Up to £200 |
| Debt Collection Agency referral fees and subsequent costs incurred whilst pursuing outstanding debt | Up to £500*** |
* Cost will vary based on the type of meter, location of your property.
**Costs will vary based on meter type, property type and the location of your property. Costs include the cost to apply for a Warrant and associated court fees, the costs of exercising the Warrant and any costs incurred to isolate a supply.
***Costs may vary based on the level of outstanding debt.
Prices correct as of 27/09/2019 and are subject to change. All prices are inclusive of VAT.