Our website will always contain the most up-to-date information on this and we'll get in touch with you should we have any further updates.
There are a number of ways you can get in touch, however in the first instance, make sure you have a look at our FAQs, which contain the answers to our most common customer queries.
Don't forget, to give meter readings, access bills, amend direct debits or renew your tariff, you can use your My HUB account.
For non-urgent enquiries, such as meter readings or billing queries, please complete the contact form on our website. In most cases, we'll respond to you within three working days.
If you have a query that needs a quick response, the best option would be the online chat facility which is available on our website. Simply click on the chat icon which you'll find in the bottom right-hand corner of your screen when you're on our site, and a chat will begin.
Our phone lines will remain open, however we'd appreciate it if customers only call in the event of an emergency.
We'd like to keep our phone lines as clear as possible for our more vulnerable customers, so please bear this in mind if you're considering calling and wherever possible use one of the options above.
It's possible that some customers may find themselves in financial difficulties as a result of the outbreak. With this in mind, we've drafted some FAQs for the support which is available:
In order for us to return to office working in line with Government guidelines, we've first had to complete a risk assessment. The Government's guidelines on this can be found here.
You can also access a copy of our Secure Workplace Certificate here.
Citizens Advice Bureau - Coronavirus - what it means for you
Gov.uk - Small Business Grant Scheme
Gov.uk - The deferral of VAT
Gov.uk - Self-employed support
We'll contact all our customers with any significant updates which will affect their service. In the meantime, you'll find further information in our dedicated Coronavirus FAQs.
Last updated 04/05/2020